kg995 Privacy Policy — How We Handle Your Data

Privacy at a Glance

1. Introduction

This Privacy Policy ("Policy") sets out how kg995 ("Platform", "we", "us", "our") collects, uses, stores, and protects the personal information of registered users and visitors ("you", "your") of the kg995 platform, accessible at https://kg995.club. It applies to all personal data processed in connection with your use of the platform, regardless of the device or method through which you access it.

By registering for an account or continuing to use kg995, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with this Policy, you should not use the platform. This Policy should be read together with our Terms & Conditions, which govern your use of the platform as a whole.

2. Information We Collect

kg995 collects personal information only to the extent necessary to operate the platform, verify player eligibility, process payments, prevent fraud, and comply with applicable legal obligations. The categories of personal data we collect include the following:

• 👤 Identity DataFull name, date of birth, and government-issued identification document details submitted during KYC verification.
• 📞 Contact DataMobile phone number used to register the account. Email address if provided optionally during registration.
• 💳 Payment DataMobile financial service account references (bKash, Nagad, Rocket, Upay) and bank account details used for deposits and withdrawals. Full payment credentials are handled by payment providers, not stored by kg995.
• 📊 Transaction DataRecords of all deposits, withdrawals, bets placed, games played, bonus usage, and account balance movements associated with your account.
• 🖥️ Technical DataIP address, device type, operating system, browser type and version, session duration, pages visited, and connection timestamps. Collected automatically when you use the platform.

kg995 does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, biometric data, or health information. If you provide any such data voluntarily through a support message or correspondence, it will be used solely to address your inquiry and will not be retained beyond what is necessary.

3. How We Use Your Information

Personal data collected by kg995 is used exclusively for the following purposes. We do not use your data for any purpose that is incompatible with the purposes listed below without first obtaining your explicit consent:

• Account creation and management — to register your account, maintain your profile, and allow you to access the platform's services.
• Identity verification and KYC compliance — to verify your age (21+) and identity as required to operate a lawful gambling service.
• Payment processing — to facilitate deposits and withdrawals via your chosen payment method (bKash, Nagad, Rocket, Upay, bank transfer) and to maintain accurate transaction records.
• Fraud prevention and platform security — to detect and investigate suspicious activity, prevent money laundering, and protect all platform users.
• Customer support — to respond to your inquiries, resolve disputes, and provide assistance when you contact kg995 support.
• Legal and regulatory compliance — to meet our obligations under applicable laws, including responding to lawful requests from competent authorities.

Where we wish to use your data for any additional purpose — such as sending you promotional communications about bonuses or new features — we will seek your separate, explicit consent before doing so. You may withdraw consent for optional communications at any time by contacting support.

4. Legal Basis for Processing

Each use of your personal data has a legal basis. kg995 relies on the following legal bases depending on the nature of the processing:

• Contractual necessity — processing required to create your account, verify your identity, process payments, and provide the platform's core services.
• Legitimate interests — fraud detection, platform security monitoring, and technical analytics that are necessary for us to operate a safe and functional service.
• Legal obligation — data retention and disclosure required to comply with applicable laws, anti-money-laundering regulations, and lawful authority requests.
• Consent — where we rely on your consent for optional processing such as marketing communications. You may withdraw this consent at any time without affecting the lawfulness of processing carried out before withdrawal.

5. Sharing Your Information

kg995 does not sell, rent, or trade your personal data to any third party. We share data only in the limited circumstances described below, and only to the minimum extent necessary:

• Payment service providers — bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Sonali Bank, and other banking partners who process deposit and withdrawal transactions on our behalf. These providers receive only the data necessary to execute the transaction.
• Identity verification services — third-party KYC providers engaged to verify the identity and age of players. These providers operate under strict data processing agreements and are prohibited from using your data for any other purpose.
• Game and platform technology providers — software providers including Pragmatic Play, Evolution Gaming, Microgaming, Spribe, and Ezugi whose games are integrated on kg995 may receive limited session and technical data to operate their game environments. No personally identifiable financial data is shared with game providers.
• Legal authorities — law enforcement agencies, courts, regulatory bodies, or other competent authorities where kg995 is required by law to disclose data, or where disclosure is necessary to protect the safety of users or the public.

Any third parties who receive personal data from kg995 are required to handle that data securely and in accordance with applicable privacy standards. kg995 does not authorise such parties to use your data for their own marketing or commercial purposes.

6. Payment Data and Financial Security

Financial transactions on kg995 — including deposits via bKash, Nagad, Rocket, and Upay — are processed by the respective payment service providers using their own secure infrastructure. kg995 does not store full payment account credentials, PIN numbers, or mobile banking passwords. Transaction reference numbers and amounts are retained in kg995's own systems for account history, dispute resolution, and regulatory compliance purposes only.

All financial data associated with your kg995 account is stored on servers using industry-standard encryption. Access to financial records is restricted to authorised personnel only and is subject to strict internal access controls and audit logging. Players should never share their payment account credentials with any person claiming to represent kg995, as kg995 staff will never request such information.

7. Cookies and Tracking Technologies

kg995 uses cookies and similar tracking technologies on the platform to improve user experience, maintain session state, and gather anonymous usage analytics. The types of cookies used include:

• Essential cookies — required for the platform to function correctly. These include session authentication cookies and security tokens. They cannot be disabled without breaking core platform functionality.
• Analytics cookies — used to understand how players navigate the platform, which pages are visited most frequently, and where errors occur. This data is aggregated and anonymous — it is not linked to individual user accounts.
• Preference cookies — used to remember your language settings, display preferences, and other personalisation choices so that you do not need to reconfigure them on each visit.

Most modern mobile browsers allow you to control cookie behaviour through your browser settings. Please note that disabling essential cookies will affect the functionality of the platform. kg995 does not use third-party advertising cookies or behavioural tracking cookies that follow you across other websites.

8. Data Retention

kg995 retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following general retention periods apply: account data and transaction records are retained for a minimum of five years from the date of the last transaction or account closure, in accordance with financial record-keeping requirements. KYC verification documents are retained for a minimum of five years following account closure. Technical and session logs are retained for up to 12 months unless a longer period is required for an active investigation or legal proceeding.

When the retention period expires and there is no ongoing legal obligation requiring us to keep the data, kg995 will securely delete or anonymise the personal data so that it can no longer be linked to an identifiable individual. Players who request account deletion should be aware that certain data may still be retained for the legally mandated minimum periods even after their account is closed.

9. Your Rights Over Your Personal Data

As a user of kg995, you have the following rights in respect of your personal data. To exercise any of these rights, please contact kg995 support using the contact details at the end of this Policy. We will respond to all verified requests within a reasonable timeframe:

• Right of access — you may request a copy of the personal data kg995 holds about you, together with information about how and why it is being processed.
• Right of rectification — you may request correction of any inaccurate or incomplete personal data we hold about you. Minor corrections such as name spelling can often be handled directly through account settings.
• Right to erasure — you may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, or where you withdraw consent and no other legal basis for processing exists. This right is subject to legal retention requirements that may require us to retain certain data for a minimum period.
• Right to restriction — you may request that we restrict processing of your personal data in certain circumstances, for example while the accuracy of data is being disputed or while an objection to processing is being assessed.
• Right to object — you may object to processing of your personal data where we rely on legitimate interests as the legal basis. You have an absolute right to object to processing for direct marketing purposes at any time.

To submit any data rights request, contact kg995 support at [email protected] with the subject line "Data Rights Request" and your registered account phone number. We may need to verify your identity before processing the request. We aim to respond within 30 days, though complex requests may take longer.

10. Security Measures

kg995 implements technical and organisational security measures appropriate to the nature and sensitivity of the personal data we hold. These measures include SSL/TLS encryption for all data transmitted between your device and our platform, encrypted storage of personal data at rest, role-based access controls limiting staff access to personal data on a need-to-know basis, regular security assessments and vulnerability testing, and secure audit logging of all access to personal data records.

While kg995 takes all reasonable steps to protect your personal data, no online platform can guarantee absolute security against all possible threats. In the event of a data security incident that is likely to result in a risk to your rights and freedoms, kg995 will notify affected players without undue delay and take all reasonable steps to contain and remedy the incident.

11. Players Under 21

kg995 strictly prohibits registration by anyone under the age of 21. The platform is designed and operated exclusively for adults aged 21 and above in Bangladesh. We do not knowingly collect personal data from individuals under 21. If we become aware that personal data has been collected from a person under 21, we will take immediate steps to delete that data and close the associated account. If you believe a person under 21 has registered on kg995, please contact us at [email protected] immediately.

12. Changes to This Privacy Policy

kg995 reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, legal requirements, or platform features. When we make material changes, we will update the effective date at the top of this page and, where practicable, notify registered players through the platform or via their registered contact details.

Your continued use of kg995 after any update to this Policy constitutes your acceptance of the revised Policy. We encourage you to review this page periodically to stay informed about how your data is being protected.

13. Contact Us About Privacy

If you have any questions, concerns, or requests regarding this Privacy Policy or the way kg995 handles your personal data, please reach out to our support team. We are committed to addressing privacy queries promptly and transparently.

Contact us: [email protected]